PRIVACY & REFOUND POLICY
Last Updated: 01.01.2024
Vailio Agency respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains our practices regarding data collection, usage, and security.
1. Information Collection: We collect information you provide to us directly when using our services.
2. Use of Informatio*: We use your information to improve our services and to communicate with you.
3. Data Security: Vailio Agency implements appropriate security measures to protect your information.
4. Third-Party Links Our website may contain links to other sites. We are not responsible for their privacy practices.
5. Your Rights: You may request to access, correct, or delete your personal information.
Payment Terms
A non-refundable deposit is required to begin work. Final payment is due before final files are delivered. No refunds will be issued once the final files have been sent for production or editing.
Revision Policy
Revisions are included as outlined in the project scope. Additional revisions beyond the agreed scope are charged separately.
Ownership of Work
Upon full payment, the Client owns the rights to the final design files. Vailio retains the right to showcase the work in portfolios and marketing.
Termination of Services
The Agency reserves the right to terminate services under the following conditions:
● The Client fails to provide necessary materials, such as copy or packaging dimensions.
● The Client exhibits inappropriate, disrespectful, or unreasonable behavior during communication or collaboration.
● No refunds will be issued after final editable/print-ready files have been delivered.
Refund Policy
At Vailio Design Agency, we are committed to client satisfaction. However, refunds are only available under specific circumstances.
General Refund Terms
● A refund request must be submitted within 14 days of the project start.
● Refunds are only considered if the project has not gone beyond the initial draft or concept phase.
Non-Refundable Services:
● After the final designs have been approved and delivered.
● Due to delays of up to 14 days caused by lack of client communication or feedback.
● For fully rendered services, including branding materials, logos, and final digital files.
Non-Refundable Deposit
Once the initial design concepts are presented, the deposit becomes non-refundable as it covers research, ideation, and concept creation.
Partial Refunds
If the project is canceled before the delivery of initial concepts, a partial refund may be issued based on the work completed. Services that have not been started may be refunded.
Change of Mind
Refunds are not granted if the Client changes their mind after the project begins or if expectations differ from the original brief.
Requesting a Refund
To request a refund, please contact us at kllyanush@gmail.com with the project details and reason for the request. Refunds will be processed within 5-7 business days upon approval.
Governing Law
This agreement is governed by the laws of Ukraine, and any disputes will be resolved under the jurisdiction of Ukrainian courts.
For questions, please contact us.